Policies, Terms & Conditions:
Cancellation & Refund:
There are no refunds for cancellations related to travel restrictions and medical/family emergencies.
A 4% fee is charged for all cancelled reservations.
For reservations cancelled within 24 hours of booking and the check-in date is more than 30 days away, a full refund (minus 4% cancellation fee) will be in effect.
For reservations cancelled after 24 hours of booking and the check-in date is more than 30 days away, a 50% refund (minus the 4% cancellation fee) is in effect.
Only the service fee will be refunded if you cancel within 30 days of your check-in date. No exceptions.
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Service Fee
A $200 fee is added to each cottage/suite rental as part of each reservation. It includes the following:
cleaning; re-stocking of room amenities (such as toilet paper, paper towels, tissue paper, kitchen towels, bath towels, garbage bags, dish soap, hand soap, shampoo and body wash and filtered reverse osmosis bottled water); beach games like volleyball, badminton, cornhole, ring toss, horseshoes and ping pong; assistance with starting bonfires and BBQs; assistance with inflating floaties and assistance from our staff at all times during your stay
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Pre-Authorization of Credit Card:
Upon arrival, you will be required to complete and sign a form that allows us to place an authorization on your credit card(s)
An authorization of $2,000.00 may be placed for incidentals and damages
If placed, the authorization will be in place until the unit has been inspected and cleared after you have checked out and prior to the next check-in
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Occupancy Limits:
We strictly enforce maximum occupancy limits.
Extra guests will not be permitted on the property
Guests 2 years old and under are not included in occupancy limits
For by-law, insurance and safety purposes occupancy is not to exceed the maximum capacity of the unit
If the total number of guests exceeds the unit’s maximum allowable occupancy, the occupants will be evicted immediately and any pre-paid rental fees and deposits will not be returned
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Check-in time is 2PM and check-out time is 10AM . We make every effort to accommodate requests for later check-outs but during the busy summer season it’s very difficult due the limited time we have to get the cottages and suites ready for the incoming guests. And since our guests appreciate the exclusivity of our private beach, we may not be able to accommodate requests for outgoing guests to stay on the beach after they’ve checked out or to even arrive early and enjoy the beach before they check-in…but we try.
Guests can extend check-out to 6pm for a fee if the unit is available on the day of their check-out. The fee is half the nightly rate for that night and can only be in person or over the phone. This option is only available either the night before a check-out or the morning of, not before then, as we expect to rent out that unit beforehand in most cases.
On occasion, we might permit guests to visit for the day from 12pm to 6pm by renting a unit for 1/2 the price of the nightly rate plus the service fee plus HST on the total. This is not an online option. Guests must call the morning of their intended visit in order to determine if there is availability for this option.
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Lost and Found:
We will not claim any responsibility for lost or forgotten items. You’re welcome to contact us after you’ve checked out and ask us to look for items that may have been left behind. And we’re happy to mail them to you if you send pre-paid postage to us with delivery instructions.
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Noise and Disturbance:
We prefer to host families and respectful guests who do not disturb our other guests
If/when you listen to music inside or outside of your unit, it should be without bass and low enough that your neighbours barely hear it
We don’t want to hear loud adults on the beach late into the night when most everyone else is trying to put their children to sleep
We won’t tolerate loud, aggressive or drunken guests and will remove them from the property
There can be no loud music inside the rental units either
Quiet time is from 10pm to 8 am. That means all music must be off or low enough that your immediate neighbour isn’t disturbed by it.
All guests will maintain the premises in good order and appearance and conduct themselves at all times in a manner respectful and inoffensive to the neighbours
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Smoking:
Smoking is strictly forbidden inside any unit. If evidence of smoking in a unit is found, $500 will be charged to deep clean the property. Absolutely no throwing cigarette butts onto the sand or property It will result in the loss of your deposit
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Pets:
We are not pet friendly
Sometimes we permit pets that are hypoallergenic but we charge $100 + HST per night during their stay
If we do permit pets, they cannot stay on the beach but are permitted to go for walks along the water’s edge
We only permit support animals if they are hypollergenic and under the condition that you pay $100 + HST per night during your stay
We cap the fee at more than $300 + HST if your pet stays longer than 3 nights
We do permit service animals at no extra cost. Please review the following information when determining if your pet is considered a service animal:
Definition of a service animal
According to the AODA’s Customer Service Standards, one of two conditions must apply for your animal to be considered a service animal:
the animal is easily identifiable as relating to your disability (for example, it is a guide dog or other animal wearing a vest or harness)
you can provide documentation from a regulated health professional confirming the animal is required due to a disability
Service animals are not pets. Additional fees or requirements that apply to pets do not apply to service animals.
What you need to know under the law
You are allowed to bring your service animal into areas that are open to the public unless the animal is excluded by another law.
Some municipalities may also have by-laws restricting certain breeds of animals or dogs from the municipality.
In cases where another law prohibits service animals from entering the premises, the business or organization must provide another way for you to access their goods, services or facilities.
Documentation and certification
Under the Ontario Human Rights Code and the AODA, service animals do not need to have certificates or identity cards.
However, you may be asked to provide acceptable documentation. This includes:
documentation from a regulated health professional
an identification card from the Ontario Ministry of the Attorney General for people who are blind and use a guide dog
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Miscellaneous:
In the case of unforeseen events including but not limited to internet or telephone service interruption, water shortage or sewer failure, any "act of nature" including power failure and water quality. Long Beach Resort will not be held liable or responsible for any obligations arising from the event.
Beach water testing is done by Niagara Region - make sure to check water testing results before your arrival.
Weather conditions can be checked here.
The decision to rent this property and use the facilities (including but not limited to the BBQ) and electrical appliances (including but not limited to all kitchen appliances, internet) is entirely at the Tenant’s risk. No responsibility can be accepted by Long Beach Resort for any event resulting in death, injury, loss of personal effects, or damage to the Tenant and/or his/her guests' personal property
Email Privacy Policy:
Your email address is never shared or sold
You can request to opt out at any time from any marketing communication that we might send you