Frequently asked questions
The questions we are asked most. For the full policy text, see our cancellation & resort policies page.
Your stay
Does every cottage and suite have air conditioning?
Yes. Every cottage and suite has air conditioning and heating, with mini-split ductless systems in each unit.
Do any units have two bathrooms?
Suite 200, Cottage 14 and Cottage 16 have two bathrooms.
Is there laundry on site?
No laundry on site; coin laundromats are a 10-minute drive away in Port Colborne.
What are check-in and check-out times?
Check-in is 2:00 PM and check-out is 10:00 AM. Earlier check-ins and later check-outs are occasionally possible depending on availability. Extended check-out to 6 PM can be requested the evening before or morning of, for 50% of the nightly rate + HST, if the unit is available.
Booking & fees
Why is there a $200 service fee?
A $200 service fee is added to each cottage or suite per reservation. It covers cleaning, re-stocking of room amenities (including filtered reverse-osmosis bottled water), beach games (volleyball, badminton, cornhole, ring toss, horseshoes, ping pong), help starting bonfires and BBQs, help inflating floaties, and staff assistance throughout your stay. The fee is non-refundable.
What is the cancellation policy?
A 4% fee is charged for all cancelled reservations. Cancelled within 24 hours of booking with check-in more than 30 days away: full refund minus the 4% fee. Cancelled after 24 hours of booking with check-in more than 30 days away: 50% refund minus the 4% fee. Cancelled within 30 days of check-in: only the service fee is refunded. No exceptions. No refunds for cancellations related to travel restrictions or medical/family emergencies.
Can we visit and use the beach for the day?
The beach is only for guests who have rented a cottage or suite. Depending on availability, you may be able to rent a unit from 12 PM to 6 PM for 50% of the nightly rate + service fee + HST. Call the morning of your visit.
Pets & policies
Are pets permitted?
Not pet friendly. Hypoallergenic dogs may be approved in advance for $100 + HST per night (max $300); not permitted on the beach except walks at the water’s edge. Service animals stay at no cost. Every pet must be approved by phone or email before arrival.
Can we invite more people if it means exceeding the occupancy limit, even for an hour?
No. Occupancy limits are strictly enforced and cannot be exceeded under any circumstance, not even for small children. If you need to bring more people, you will need to reserve an additional unit or switch to a larger one.
Still wondering?
Call +1 (905) 899-3308 for the quickest answer, or email info@thelongbeachresort.ca.